Welcome to the official website
Pike Country
Water Authority
13102 U.S. Highway 231
Troy, Alabama 36081
Call (334) 566-1933
Fax: (334) 566-4065
About Us
Pike County Water Authority has provided quality drinking water to the citizens of Pike County since 1974. We have over 800 miles of pipe and currently serve about 3960 active customers. The Authority has seven water storage towers and seven groundwater wells. We have 1,870,000 gallons storage capacity, our pumping capacity a day is 3,090,000 gallons a day. We treat our water with chlorine at all locations and polyphospate at our Sandfield site to sequester iron.
The Authority’s employees strive to provide the best service to the citizens of Pike County. We have eight full time employees and after hour emergency response to ensure that our customers’ needs are always met.
Information
- 2017 Drinking Water Quality Report (page 1 / pages 2-3)
- Water User Agreement – download
Online Bill Pay
We have partnered with Nexbillpay to extend an additional option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third party automated payment service that allows you to pay your bill online.
- What is the service fee?
Nexbillpay charges a small service fee to cover payment handling and all processing charges. Service fee will be
calculated and disclosed prior to finishing your payment.
- Does the utility keep any part of the service fee?
We do not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all our
customers.
- How do I use this service?
Customers will need the following to pay their bill:
1. The customer number and pin number (located on your billing statement).
2. Your payment method: check, debit card or credit card.
TO PAY ONLINE, BEGIN BELOW:
To begin your quick and easy bill payment you must agree to the following:
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST! IMPORTANT: We are not liable if you receive a disconnect notice and do not call out office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.
Services
Renter deposit
$300.00- with $250.00 refundable after final bills on account are paid.
Owner Connection / Transfer
$50.00 -fee is nonrefundable and nontransferable
Reconnection Fee
$50.00 – due to interruption of services
Meter and Installation Fees
|
3/4 inch meter installed |
$600.00 |
|
1 inch meter installed |
$1,000.00 |
|
11/2 inch meter installed |
$1,500.00 |
| 2 inch meter installed |
$2,500.00 |
